topic Re: Internet drops daily in Broadband

Internet drops daily

Tracyandbilly — Thu, 30 May 2024 13:04:53 GMT

Our internet drops daily, 0229 to 0559,

our cctv is connected to wifi , and although the system still records during this time , "live" view does not work due to connection dropping.
I have run the broadband tests through sky app, and everything is fine!
any ideas?

Re: Internet drops daily

cookiemonsteruk — Thu, 30 May 2024 13:09:40 GMT

@Tracyandbilly

Do you have sky q?

At that time of the morning sky q goes into eco mode thus any devices connected to sky q mesh will drop off

Follow the steps below to check what standby settings there are and change to none

https://www.sky.com/help/articles/using-the-standby-settings#:~:text=Eco%20or%20Active.-,Eco,any%20scheduled%20recordings%20are%20complete.

Re: Internet drops daily

Tracyandbilly — Thu, 30 May 2024 13:23:53 GMT

Awesome! Yes ! Was eco mode! Changed it to none!

thank you so much for your help!