topic Engineer not turned up in Broadband

Engineer not turned up

Lliothomas — Thu, 30 May 2024 08:53:51 GMT

I had a date and time for an engineer to come and set up our broadband which was Wednesday between 8am and 1pm so I stayed in the house waiting and they didn't turn up which is annoying cause I didn't get any text or calls to say that they are sorry and couldn't come so I wasted my day off in the house all day with no WiFi it's the next day and still haven't heard anything what do I do every time I call them it doesn't give me an answer to anything?

Re: Engineer not turned up

Daniel0210 — Thu, 30 May 2024 10:30:27 GMT

@Lliothomas

If you persevere on the phone Sky may have received an update from Openreach as to why there was no attendance. Don't hang up and you should eventually be put into a queue for an update. Openreach normally update their ISP's such as Sky overnight in these types of scenarios.

Re: Engineer not turned up

TimmyBGood — Thu, 30 May 2024 10:39:09 GMT

@Lliothomas

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.