Broadband compensation

GRR73 — Thu, 30 May 2024 07:04:55 GMT

I'm just checking my understanding about Sky broadband compensation.

I was given the following activation date:

Scheduled go live date: Friday 24th May

And the Sky terms state the following:

If it’s not activated by midnight on the confirmed date, we’ll pay you £6.10 for each full day it’s late including your activation date. So, if your activation date was Monday and we activate it on:

Its almost been 7 days late with very little in the way of updates, on the assumption it goes live tomorrow (which is unlikely) does this mean:

6.10 * 7 = £42.70

Or is the small print somewhere that (a) limits this amount or (b) provides a get-out clause? I can't find one. One concern is the wording of "confirmed" date. Although everything states 24th - will Sky state that this was not "confirmed".

Has anyone else had experience of claiming compensation?

Thanks.

Re: Broadband compensation

Chrisee — Thu, 30 May 2024 07:15:53 GMT

@GRR73 Without seeing all of the corresponence it is impossible to know what will be paid in your case In practice its Openreach who calculate the delayed provision compensation who inform Sky who credit then your account My own swap to Fibre was delayed and the amount I got seemed fair. The compensation scheme is approved by Ofcom see https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know

topic Broadband compensation in Broadband

Broadband compensation

Re: Broadband compensation