topic Re: No internet connection in Broadband

No internet connection

Stac12345 — Thu, 30 May 2024 00:46:20 GMT

No internet connection

Re: No internet connection

Nickle42 — Thu, 30 May 2024 04:09:58 GMT

No connection here either

Re: No internet connection

Chrisee — Thu, 30 May 2024 06:57:30 GMT

@Nickle42 & @Stac12345 Sky and Openreach do have to maintain and improve their networks which is done overnight. Therefore if your connection is back up by morning that is probably the cause.

If however the servicecisxstill down this morning run the connection test in the My Sky app (ignorectge result of the last routine test which may have run before tge line dropped) as that will tell you if Sky are aware of a known issue afecting your line. If there isnt call Sky and report the fault.

Re: No internet connection

CLaity — Thu, 30 May 2024 07:10:09 GMT

I have no internet since yesterday. No known issues and a new routee being sent but doesn't help when i am self employed and work feom home 🤬

Re: No internet connection

techy — Thu, 30 May 2024 10:26:46 GMT

I lost broadband (FTTP) last night between 00:43 and 01:34. Also lost it on 17th and 13th May, all around same time.

Sky told me it's my ethernet cable, don't think so as no issues any other time.

Biggest problem is we lose phone at the time causing call to drop, not good. Thought Sky would have resilency in their network to prevent these outages during maitenance, if that what it was of course