topic Re: Fix our broadband in Broadband

Fix our broadband

Jac1969 — Wed, 29 May 2024 20:20:57 GMT

Broadband has gone down and been told a Sky engineer can not visit until Monday.

is that good service, I think NOT

Re: Fix our broadband

caesarome — Wed, 29 May 2024 21:21:34 GMT

Openreach the company that maintain and fix issues aim to respond to customers with 3-5 working days so if this was reported to Sky today then Monday would fall within that remit.

Re: Fix our broadband

Daniel0210 — Thu, 30 May 2024 04:38:19 GMT

@Jac1969
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).