https://helpforum.sky.com/t5/Broadband/Poor-Broadband-Speed/m-p/4654354#M397194 <P>I currently get Broadband superfast and have sky max. Since 11th May my broadband has been so slow. I contacted sky and was informed an openreach engineer would investigate but didnt require me to be in and would inform me when this is under investigation.&nbsp;<BR />Today whilst our an engineer visited my property and another tradesman doing some work informs me that he asked if i was in put his toolbag down and then walked off never to return.&nbsp;<BR />i now have a text to say my broadband issue is fixed.... no it isn't. I'm still getting 8.9Mb/s.... which is poor! I go back onto test my connection and I get the following screenshot.... what do I do?&nbsp; </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1780.png" style="width: 1170px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/100464i6F5C223E7E719A41/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1780.png" alt="IMG_1780.png" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">IMG_1780.png</span></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1778.png" style="width: 1170px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/100462i4EE1F45410F92072/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1778.png" alt="IMG_1778.png" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">IMG_1778.png</span></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1779.png" style="width: 1170px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/100463i39A319A7910868A2/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1779.png" alt="IMG_1779.png" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">IMG_1779.png</span></span></P> Wed, 29 May 2024 18:34:51 GMT Kate79 2024-05-29T18:34:51Z https://helpforum.sky.com/t5/Broadband/Poor-Broadband-Speed/m-p/4654354#M397194 <P>I currently get Broadband superfast and have sky max. Since 11th May my broadband has been so slow. I contacted sky and was informed an openreach engineer would investigate but didnt require me to be in and would inform me when this is under investigation.&nbsp;<BR />Today whilst our an engineer visited my property and another tradesman doing some work informs me that he asked if i was in put his toolbag down and then walked off never to return.&nbsp;<BR />i now have a text to say my broadband issue is fixed.... no it isn't. I'm still getting 8.9Mb/s.... which is poor! I go back onto test my connection and I get the following screenshot.... what do I do?&nbsp; </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1780.png" style="width: 1170px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/100464i6F5C223E7E719A41/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1780.png" alt="IMG_1780.png" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">IMG_1780.png</span></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1778.png" style="width: 1170px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/100462i4EE1F45410F92072/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1778.png" alt="IMG_1778.png" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">IMG_1778.png</span></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1779.png" style="width: 1170px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/100463i39A319A7910868A2/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1779.png" alt="IMG_1779.png" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">IMG_1779.png</span></span></P> Wed, 29 May 2024 18:34:51 GMT https://helpforum.sky.com/t5/Broadband/Poor-Broadband-Speed/m-p/4654354#M397194 Kate79 2024-05-29T18:34:51Z https://helpforum.sky.com/t5/Broadband/Poor-Broadband-Speed/m-p/4654673#M397263 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4069108">@Kate79</a>&nbsp; What speeds are you supposed to be getting between if you are on Superfast broadband?</P> Thu, 30 May 2024 08:58:10 GMT https://helpforum.sky.com/t5/Broadband/Poor-Broadband-Speed/m-p/4654673#M397263 Highlinder 2024-05-30T08:58:10Z https://helpforum.sky.com/t5/Broadband/Poor-Broadband-Speed/m-p/4654688#M397267 <P>Guaranteed minimum download speed is 18.6Mb/s i've checked today and the speed is 39.3Mb/s so maybe they have sorted it? I'll keep my eye on it <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P> Thu, 30 May 2024 09:12:35 GMT https://helpforum.sky.com/t5/Broadband/Poor-Broadband-Speed/m-p/4654688#M397267 Kate79 2024-05-30T09:12:35Z https://helpforum.sky.com/t5/Broadband/Poor-Broadband-Speed/m-p/4654694#M397269 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4069108">@Kate79</a>&nbsp; That would be a good idea and if you have any other issues just come back.</P> Thu, 30 May 2024 09:18:11 GMT https://helpforum.sky.com/t5/Broadband/Poor-Broadband-Speed/m-p/4654694#M397269 Highlinder 2024-05-30T09:18:11Z