topic New untrafast plus hub, i cant see how to split the Wifi to be able to link my cameras to it in Broadband

New untrafast plus hub, i cant see how to split the Wifi to be able to link my cameras to it

Itssme — Wed, 29 May 2024 13:37:55 GMT

I have a camera that uses 2.4ghz and I cannot see where to change the WiFi setting to allow me to do this, there is nowhere on the MySky App and my password for the browser adress isnt excepted.

can anyone confirm if it is possible to split the WiFi, please keep the answers to a basic level as I'm not very savy with this stuff. Thank you 😊

Re: New untrafast plus hub, i cant see how to split the Wifi to be able to link my cameras to it

TimmyBGood — Wed, 29 May 2024 13:40:17 GMT

@Itssme wrote:

can anyone confirm if it is possible to split the WiFi

This is not possible on the Max Hub. Some users have had success through temporarily disabling the 5Ghz WiFi using the option in the My Sky app Hub administration settings.

Re: New untrafast plus hub, i cant see how to split the Wifi to be able to link my cameras to it

Itssme — Wed, 29 May 2024 14:01:59 GMT

Thank you but I can't even find the settings on the Mysky app, all it has is for broadband shield and Internet security and nothing else.

Re: New untrafast plus hub, i cant see how to split the Wifi to be able to link my cameras to it

TimmyBGood — Wed, 29 May 2024 14:07:07 GMT

@Itssme

There does seem to be a delay in the tabs appearing for some Max users.

Re: New untrafast plus hub, i cant see how to split the Wifi to be able to link my cameras to it

Itssme — Wed, 29 May 2024 14:12:48 GMT

Thank @TimmyBGood , maybe that's the issue and the Mysky app has not updated yet, it was only installed yesterday, the team on sky help clearly don't know this ans they just keep going round in circles with it all.

If I can't get my home camera linked up then it's not the product for me.