https://helpforum.sky.com/t5/Broadband/Are-my-stats-bad/m-p/4653935#M397130 <P>Sky won't provide a new router even though they recognise the current one as being old:-</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Otterman_0-1716978444469.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/100449iE344546FDDDB8088/image-size/medium?v=v2&amp;px=400" role="button" title="Otterman_0-1716978444469.png" alt="Otterman_0-1716978444469.png" /></span></P><P>Have an engineer comming to look at the Broadband speed:-</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Otterman_1-1716978579172.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/100450i8831525AE3E35B7D/image-size/medium?v=v2&amp;px=400" role="button" title="Otterman_1-1716978579172.png" alt="Otterman_1-1716978579172.png" /></span></P><P>&nbsp;</P> Wed, 29 May 2024 10:32:09 GMT Otterman 2024-05-29T10:32:09Z https://helpforum.sky.com/t5/Broadband/Are-my-stats-bad/m-p/4653935#M397130 <P>Sky won't provide a new router even though they recognise the current one as being old:-</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Otterman_0-1716978444469.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/100449iE344546FDDDB8088/image-size/medium?v=v2&amp;px=400" role="button" title="Otterman_0-1716978444469.png" alt="Otterman_0-1716978444469.png" /></span></P><P>Have an engineer comming to look at the Broadband speed:-</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Otterman_1-1716978579172.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/100450i8831525AE3E35B7D/image-size/medium?v=v2&amp;px=400" role="button" title="Otterman_1-1716978579172.png" alt="Otterman_1-1716978579172.png" /></span></P><P>&nbsp;</P> Wed, 29 May 2024 10:32:09 GMT https://helpforum.sky.com/t5/Broadband/Are-my-stats-bad/m-p/4653935#M397130 Otterman 2024-05-29T10:32:09Z https://helpforum.sky.com/t5/Broadband/Are-my-stats-bad/m-p/4653937#M397132 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2807852">@Otterman</a>&nbsp;</P> <P>&nbsp;</P> <P>A new router would make no difference to what's clearly a very bad copper line, currently capped by Openreach DLM at 15Mbs.</P> <P>&nbsp;</P> <P>Putting the address into the BT Wholesale Availability Checker should indicate what might be available at the address.</P> <P>&nbsp;</P> <P><A href="https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome" target="_blank" rel="noopener">https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome</A>&nbsp;</P> <P>&nbsp;</P> <P>It's the table and the two text lines below it which are most useful.</P> <P><BR />Remove any personal information (such as the address itself) if you post an image.</P> Wed, 29 May 2024 10:42:03 GMT https://helpforum.sky.com/t5/Broadband/Are-my-stats-bad/m-p/4653937#M397132 TimmyBGood 2024-05-29T10:42:03Z https://helpforum.sky.com/t5/Broadband/Are-my-stats-bad/m-p/4653943#M397133 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2807852">@Otterman</a>&nbsp;</P> <P>&nbsp;</P> <P>Which Hub model do you currently have?</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have" target="_blank" rel="noopener">https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have</A>&nbsp;</P> Wed, 29 May 2024 10:43:30 GMT https://helpforum.sky.com/t5/Broadband/Are-my-stats-bad/m-p/4653943#M397133 TimmyBGood 2024-05-29T10:43:30Z