https://helpforum.sky.com/t5/Broadband/Intermittent-and-slow-broadband/m-p/4653676#M397083 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2459879">@Starbar48</a>&nbsp;if your Sky hub is the one on the second line in the picture on this page&nbsp;<A href="https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have" target="_blank">https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have</A>&nbsp;Sky will normally replace it if you call them. The others are all current types and if working are not normally swapped.&nbsp;</P> <P>&nbsp;</P> <P>While its possible your issue is down to a faulty hub it is more likely a line issue especially currently as the very heavy rain has caused loads of issues. If you want advice from forum members post your current hub's stats&nbsp;<A style="background-color: #ffffff; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="http://helpforum.sky.com/t5/Draft-Content/Sky-Broadband-router-stats/td-p/2855717" target="_blank">Find your Sky Broadband router statistics</A></P> Wed, 29 May 2024 05:56:14 GMT Chrisee 2024-05-29T05:56:14Z https://helpforum.sky.com/t5/Broadband/Intermittent-and-slow-broadband/m-p/4653566#M397069 <P>Our broadband often drops out.&nbsp;<BR />it is generally slow.&nbsp;<BR />we have had the router for over 9 years.&nbsp;<BR />move just upgraded to Superfast.&nbsp;<BR />can we have a new router?&nbsp;</P> Tue, 28 May 2024 20:09:52 GMT https://helpforum.sky.com/t5/Broadband/Intermittent-and-slow-broadband/m-p/4653566#M397069 Starbar48 2024-05-28T20:09:52Z https://helpforum.sky.com/t5/Broadband/Intermittent-and-slow-broadband/m-p/4653676#M397083 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2459879">@Starbar48</a>&nbsp;if your Sky hub is the one on the second line in the picture on this page&nbsp;<A href="https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have" target="_blank">https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have</A>&nbsp;Sky will normally replace it if you call them. The others are all current types and if working are not normally swapped.&nbsp;</P> <P>&nbsp;</P> <P>While its possible your issue is down to a faulty hub it is more likely a line issue especially currently as the very heavy rain has caused loads of issues. If you want advice from forum members post your current hub's stats&nbsp;<A style="background-color: #ffffff; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="http://helpforum.sky.com/t5/Draft-Content/Sky-Broadband-router-stats/td-p/2855717" target="_blank">Find your Sky Broadband router statistics</A></P> Wed, 29 May 2024 05:56:14 GMT https://helpforum.sky.com/t5/Broadband/Intermittent-and-slow-broadband/m-p/4653676#M397083 Chrisee 2024-05-29T05:56:14Z