topic Re: No internet connection in Broadband

No internet connection

Msteen — Tue, 28 May 2024 14:31:38 GMT

My power and WiFi lights on my router are green but my internet light is orange. I've tried the usual switching it off and on again and checked all the connections and still no luck. When I check my details on my sky app it says everything looks good and I've done the recommended troubleshooting so not sure what to do next.

Re: No internet connection

jamesn123 — Tue, 28 May 2024 14:57:21 GMT

Hi @Msteen

You'll need to call Sky, or we can escalate your post on the forum to chat with a Sky rep if you prefer.

Re: No internet connection

Msteen — Tue, 28 May 2024 15:21:42 GMT

@jamesn123 thank you - happy to phone but can't seem to find a contact number, can you please let me know it?

Re: No internet connection

jamesn123 — Tue, 28 May 2024 15:26:44 GMT

@Msteen

150 from your landline or the 03 number at the bottom of https://sky.com/help under the 'Need more help?' banner

Re: No internet connection

xjarleyx — Tue, 28 May 2024 15:27:07 GMT

If you have fiber, (you connect by Ethernet that goes in to a white box to provide faster speeds) make sure that you are putting the Ethernet cable in to the 4th port on the box.

Re: No internet connection

Msteen — Tue, 28 May 2024 15:37:36 GMT

@jamesn123 very much appreciated thank you!