topic Re: Poor Wifi connection and speed. in Broadband

Poor Wifi connection and speed.

Bones1988 — Tue, 28 May 2024 13:44:25 GMT

My wifi connection keeps dropping out with Sky. When I run a status check through sky.com it states everything is fine with the line and area.

I have perfomed a speed check multiple times and the best i can acheive is ~60mps

I have followed all the online guides and restarted the router, but the issue has not been resolved.

Re: Poor Wifi connection and speed.

cookiemonsteruk — Tue, 28 May 2024 13:45:45 GMT

@Bones1988

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Poor Wifi connection and speed.

Bones1988 — Tue, 28 May 2024 14:44:28 GMT

Re: Poor Wifi connection and speed.

jamesn123 — Tue, 28 May 2024 14:53:44 GMT

@Bones1988

Those are not your stats, follow the instructions to the end

Re: Poor Wifi connection and speed.

Bones1988 — Tue, 28 May 2024 14:56:18 GMT

I am not being prompted to input username/password. Am I doing something wrong?

Re: Poor Wifi connection and speed.

jamesn123 — Tue, 28 May 2024 14:58:44 GMT

@Bones1988

Did you click maintenance at on the top navigation bar, then scroll down to clicked 'show statistics'?

Re: Poor Wifi connection and speed.

Jacksolo — Tue, 28 May 2024 15:02:11 GMT

I am the exact same, my WiFi is terrible and every test is saying it's fine, when I called up I was told that I would need to pay for an engineer visit! Really poor customer service for a long term over 20 years customer so I'm left with the final option now which will be to leave for a new broadband provider

Re: Poor Wifi connection and speed.

Bones1988 — Tue, 28 May 2024 15:03:49 GMT

Username and Password is not prompted on Edge, worked with Chrome.

Re: Poor Wifi connection and speed.

Bones1988 — Tue, 28 May 2024 15:04:53 GMT

Managed to get the Stats by using Chrome and not Edge.

Re: Poor Wifi connection and speed.

jamesn123 — Tue, 28 May 2024 15:05:48 GMT

@Bones1988

Still not your stats. Like I said you need to scroll down and click 'Show Statistics'

Re: Poor Wifi connection and speed.

Bones1988 — Tue, 28 May 2024 15:13:33 GMT

I'm not very good at this... starting to think i might be the problem 🙂

Re: Poor Wifi connection and speed.

Bones1988 — Tue, 28 May 2024 15:14:31 GMT

At time of writing... Just ran a speed test.

Re: Poor Wifi connection and speed.

cookiemonsteruk — Tue, 28 May 2024 15:18:30 GMT

@Bones1988

I notice everything has been connected for 312 hours however the only thing usieg data is the 2.4 ghz wifi. That frequency is prone to interference from neighbours wifi

Re: Poor Wifi connection and speed.

jamesn123 — Tue, 28 May 2024 15:26:00 GMT

@Bones1988

Yeah as @cookiemonsteruk has mentioned it looks like you are only using the 2.4ghz band which may be because your out of range of the 5ghz signal. The 2.4ghz band is prone to interference which can cause drops, additionally you'll be lucky to get more than 60mbps over this frequency.