topic Re: WiFi loses connection in Broadband

WiFi loses connection

Tash931 — Fri, 24 May 2024 11:58:50 GMT

Does anyone else's WiFi just lose connection? Mines doing it almost daily for the past two weeks where the WiFi just stops working, and the hub is full of orange lights.
im paying for a service I am not getting full access too because the connection keeps dropping for no apparent reason. I've done the service checker online and there keeps saying there isn't an issue found but still doesn't connect.

Re: WiFi loses connection

jamesn123 — Tue, 28 May 2024 14:16:03 GMT

Hi @Tash931 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message

Re: WiFi loses connection

Applehead — Tue, 28 May 2024 14:32:36 GMT

I just received a new sky Q box as i thought the other one was faulty and i am getting the same message on my tv screen as the old one, when i connected up my new box and entered the broadband number after which came up on the screen broadband connected and when i open up on catch up tv or on demand tv there is a message saying..it looks like you do not have internet for right now if you are already set up we'll keep trying to connect and go to settings and check your Internet connection status to reset and i reset it and the same happens again I'm going around in circles, it was like this around Christmas time and it came right itself weather it was sky who fixed it or not i honestly don't know but as one person said before i am paying for a service i cannot use.