Internet connection drops approx once a fortnight but it's random

georgeZ1 — Thu, 23 May 2024 11:53:13 GMT

This is annoying as I spot the orange light (internet) and have to reboot the router.

We have Ring /Alexa devices connected (as well as mobiles, PCs etc). Some Ring devices have to be reset.

I attach router details and the log. It appears to me that the log is cleared on reboot (?) and time starts 1970 until GMT time is acquired. Are there any other diagnostics to try and see whats happening at the time just before the link goes down?

ManufacturerSky

ModelSR203

Firmware Version7.03.0704.R

DSL Firmware VersionA2pvfbH043p1.d26u

NOTE cant just paste the log contents as the system objects to dates!

And there are no buttons to allow files to be attached!

[start of log]

<start date had to edited as 1970/01/01 blocked> 00:00:25 syslog: [ 24.951000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
<start date had to edited as 1970/01/01 blocked> 00:00:45 syslog: [ 40.408000] Line 0: xDSL link down
<start date had to edited as 1970/01/01 blocked> 00:00:47 syslog: [ 46.432000] Line 0: xDSL link down
<start date had to edited as 1970/01/01 blocked> 00:00:55 syslog: Voice Configured
<start date had to edited as 1970/01/01 blocked> 00:01:00 syslog: Voice Initialized
<start date had to edited as 1970/01/01 blocked> 00:01:00 syslog: Voice Connecting
<start date had to edited as 1970/01/01 blocked> 00:01:13 syslog: Voice Disconnected
<start date had to edited as 1970/01/01 blocked> 00:01:16 syslog: [ 57.439000] Line 0: xDSL link down
<start date had to edited as 1970/01/01 blocked> 00:01:27 syslog: sky dhcpc client (v0.0.1) started
<start date had to edited as 1970/01/01 blocked> 00:01:47 syslog: sky dhcpc client (v0.0.1) started
<start date had to edited as 1970/01/01 blocked> 00:01:53 syslog: eth3.1 - WAN link UP.
<start date had to edited as 1970/01/01 blocked> 00:01:53 syslog: Received valid DHCP lease from server. Connection UP.
<start date had to edited as 1970/01/01 blocked> 00:01:55 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210233D033307/B4BA9D3CC678/90.218.244.225/7.03.0704.R/::1]
<start date had to edited as 1970/01/01 blocked> 00:01:55 syslog: Send out NTP request to ntp1.isp.sky.com
<start date had to edited as 1970/01/01 blocked> 00:01:55 syslog: Time has been set from ntp1.isp.sky.com
2024-<may 23rd> 16:28:57 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
2024-<may 23rd> 16:29:06 syslog: WAN IPV6 UP
2024-<may 23rd> 16:29:06 syslog: Voice IP Connection Up: 2a02:c7c:b233:fe00::1/64
2024-<may 23rd> 16:29:06 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210233D033307/B4BA9D3CC678/90.218.244.225/7.03.0704.R/2a02:c7c:b233:fe00::1]
2024-<may 23rd> 16:29:09 syslog: TR69: Connect to Production ACS
2024-<may 23rd> 16:29:09 syslog: TR69: Connection to ACS Complete
2024-<may 23rd> 16:29:15 syslog: Voice Configured
2024-<may 23rd> 16:29:16 syslog: TR69: Close ACS Connection
2024-<may 23rd> 16:29:19 syslog: Voice Initialized
2024-<may 23rd> 16:29:19 syslog: Voice Connecting
2024-<may 23rd> 16:29:19 syslog: Voice HARDENING
2024-<may 23rd> 16:29:21 syslog: Voice Connected
2024-<may 23rd> 16:29:21 syslog: Voice Disconnected
2024-<may 23rd> 16:29:25 syslog: Voice DeInitialized
2024-<may 23rd> 16:29:28 syslog: Voice Configured
2024-<may 23rd> 16:29:32 syslog: Voice Initialized
2024-<may 23rd> 16:29:32 syslog: Voice Connecting
2024-<may 23rd> 16:29:33 syslog: Voice Connected
2024-<may 23rd> 16:30:17 syslog: [ 195.501000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 1000 mbps full duplex
2024-<may 23rd> 16:30:21 syslog: [ 199.540000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link DOWN.
2024-<may 23rd> 16:30:41 syslog: [ 219.647000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 1000 mbps full duplex
2024-<may 23rd> 16:58:53 syslog: WAN IPV6 UP
2024-<may 23rd> 16:59:43 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 17:25:13 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 17:28:53 syslog: WAN IPV6 UP
2024-<may 23rd> 17:58:49 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 17:58:54 syslog: WAN IPV6 UP
2024-<may 23rd> 18:28:54 syslog: WAN IPV6 UP
2024-<may 23rd> 18:32:25 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 18:47:01 syslog: Send out NTP request to ntp1.isp.sky.com
2024-<may 23rd> 18:47:01 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
2024-<may 23rd> 18:47:01 syslog: System time is up to date
2024-<may 23rd> 18:58:53 syslog: WAN IPV6 UP
2024-<may 23rd> 19:03:01 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 19:27:19 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 19:28:53 syslog: WAN IPV6 UP
2024-<may 23rd> 19:58:53 syslog: WAN IPV6 UP
2024-<may 23rd> 20:00:01 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 20:28:53 syslog: WAN IPV6 UP
2024-<may 23rd> 20:34:31 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 20:50:58 syslog: Send out NTP request to ntp1.isp.sky.com
2024-<may 23rd> 20:50:59 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
2024-<may 23rd> 20:50:59 syslog: System time is up to date
2024-<may 23rd> 20:52:00 syslog: TR69: Connect to Production ACS
2024-<may 23rd> 20:52:00 syslog: TR69: Connection to ACS Complete
2024-<may 23rd> 20:52:08 syslog: TR69: Close ACS Connection
2024-<may 23rd> 20:58:54 syslog: WAN IPV6 UP
2024-<may 23rd> 21:08:43 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 21:28:54 syslog: WAN IPV6 UP
2024-<may 23rd> 21:40:31 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 21:58:54 syslog: WAN IPV6 UP
2024-<may 23rd> 22:14:43 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 22:28:54 syslog: WAN IPV6 UP
2024-<may 23rd> 22:40:50 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 22:58:54 syslog: WAN IPV6 UP
2024-<may 23rd> 23:02:49 syslog: Send out NTP request to ntp1.isp.sky.com
2024-<may 23rd> 23:02:49 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
2024-<may 23rd> 23:02:49 syslog: System time is up to date
2024-<may 23rd> 23:05:08 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 23:28:54 syslog: WAN IPV6 UP
2024-<may 23rd> 23:31:50 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 23:58:54 syslog: WAN IPV6 UP
2024-<may 23rd> 00:02:44 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 00:28:14 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 00:28:54 syslog: WAN IPV6 UP
2024-<may 23rd> 00:57:56 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 00:58:54 syslog: WAN IPV6 UP
2024-<may 23rd> 01:22:32 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 01:25:05 syslog: Send out NTP request to ntp1.isp.sky.com
2024-<may 23rd> 01:25:05 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
2024-<may 23rd> 01:25:05 syslog: System time is up to date
2024-<may 23rd> 01:28:54 syslog: WAN IPV6 UP
2024-<may 23rd> 01:49:14 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 01:58:54 syslog: WAN IPV6 UP
2024-<may 23rd> 02:24:20 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 02:28:55 syslog: WAN IPV6 UP
2024-<may 23rd> 02:53:26 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 02:58:55 syslog: WAN IPV6 UP
2024-<may 23rd> 03:26:44 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 03:28:55 syslog: WAN IPV6 UP
2024-<may 23rd> 03:42:35 syslog: Send out NTP request to ntp1.isp.sky.com
2024-<may 23rd> 03:42:35 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
2024-<may 23rd> 03:42:35 syslog: System time is up to date
2024-<may 23rd> 03:56:09 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 03:58:55 syslog: WAN IPV6 UP
2024-<may 23rd> 04:20:09 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 04:28:55 syslog: WAN IPV6 UP
2024-<may 23rd> 04:50:27 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 04:58:55 syslog: WAN IPV6 UP
2024-<may 23rd> 05:21:39 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 05:28:55 syslog: WAN IPV6 UP
2024-<may 23rd> 05:50:34 syslog: Send out NTP request to ntp1.isp.sky.com
2024-<may 23rd> 05:50:34 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
2024-<may 23rd> 05:50:34 syslog: System time is up to date
2024-<may 23rd> 05:54:57 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 05:58:55 syslog: WAN IPV6 UP
2024-<may 23rd> 06:28:55 syslog: WAN IPV6 UP
2024-<may 23rd> 06:30:39 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 06:58:55 syslog: WAN IPV6 UP
2024-<may 23rd> 07:04:33 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 07:28:51 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 07:28:56 syslog: WAN IPV6 UP
2024-<may 23rd> 07:58:56 syslog: WAN IPV6 UP
2024-<may 23rd> 08:04:33 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 08:12:35 syslog: Send out NTP request to ntp1.isp.sky.com
2024-<may 23rd> 08:12:35 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
2024-<may 23rd> 08:12:35 syslog: System time is up to date
2024-<may 23rd> 08:28:55 syslog: WAN IPV6 UP
2024-<may 23rd> 08:33:03 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 08:57:21 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 08:58:55 syslog: WAN IPV6 UP
2024-<may 23rd> 09:25:15 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 09:28:55 syslog: WAN IPV6 UP
2024-<may 23rd> 09:58:55 syslog: WAN IPV6 UP
2024-<may 23rd> 09:59:45 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 10:28:56 syslog: WAN IPV6 UP
2024-<may 23rd> 10:33:57 syslog: Lease renewed 3600 ip 90.218.244.225
2024-<may 23rd> 10:37:40 syslog: Send out NTP request to ntp1.isp.sky.com
2024-<may 23rd> 10:37:41 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
2024-<may 23rd> 10:37:41 syslog: System time is up to date
2024-<may 23rd> 10:58:56 syslog: WAN IPV6 UP
2024-<may 23rd> 11:00:40 syslog: Lease renewed 3600 ip 90.218.244.225

Re: Internet connection drops approx once a fortnight but it's random

jamesn123 — Thu, 23 May 2024 12:15:53 GMT

@georgeZ1

If its only dropping once every few weeks it may be difficult to pin down and unlikely that Sky or Openreach would accept it as a fault.

Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message

Re: Internet connection drops approx once a fortnight but it's random

georgeZ1 — Thu, 23 May 2024 14:42:24 GMT

Re: Internet connection drops approx once a fortnight but it's random

jamesn123 — Thu, 23 May 2024 15:11:47 GMT

@georgeZ1

Nothing on there suggests an issue unfortunately.

Re: Internet connection drops approx once a fortnight but it's random

georgeZ1 — Tue, 28 May 2024 12:58:14 GMT

Another instance of the internet dropping out today.

The router shows

Connection Time00:00:00
Connecting to ServerDSL down

extract from log attached

Any help appreciated - thnaks

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Internet connection drops approx once a fortnight but it's random

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Re: Internet connection drops approx once a fortnight but it's random

Re: Internet connection drops approx once a fortnight but it's random

Re: Internet connection drops approx once a fortnight but it's random