topic Re: WiFi not working in Broadband

WiFi not working

Shane186 — Mon, 27 May 2024 21:43:00 GMT

My WiFi has worked perfectly for 4 months no issues. Within the last month the connection is not working on multiple devices in my house, or drops out mid connection, and mostly lags.

I spoke to a sky agent over the phone who suggested buying an extender which is still not helping the issue. Checked connection online and everything is ok on there but this issue keeps happening and I have no clue how to fix it.

Re: WiFi not working

Greenfingers001 — Tue, 28 May 2024 12:41:55 GMT

Hi there @Shane186 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi not working

Mr+Flibbles+86 — Thu, 30 May 2024 13:03:56 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks