topic Re: I have tried to book an appointment to get Sky in my new home, but i’m going round in circles in Broadband

I have tried to book an appointment to get Sky in my new home, but i’m going round in circles

Dolly704 — Tue, 28 May 2024 06:12:02 GMT

I have tried to book an appointment in the Sky app but i'm going round in circles, its ridiculous, i have moved home on Saturday 25/05/2024, every time i try to book an appointment it takes me to the login, again again, get your act together i gabe meetings to attend to but i font have my broadband, i have benn with Sky for years

Re: I have tried to book an appointment to get Sky in my new home, but i’m going round in circles

peter-marlow+1966 — Tue, 28 May 2024 06:46:51 GMT

We are all just fellow customers on here, you will have to contact sky direct

Re: I have tried to book an appointment to get Sky in my new home, but i’m going round in circles

TimmyBGood — Tue, 28 May 2024 06:48:35 GMT

@Dolly704

If online booking isn't working then you'll need to call, but be aware that you're looking at a minimum two weeks lead time (and potentially longer for FTTP)

A Home Move really needs to be booked at least three weeks before the moving date.

Re: I have tried to book an appointment to get Sky in my new home, but i’m going round in circles

Dolly704 — Tue, 28 May 2024 11:34:36 GMT

I have been having trouble booking an appointment with Sky only found out that I had my new house last Tuesday so how can one book an appointment if I didn't know I was moving, I would have booked an appointment 3 weeks before if I knew I was moving 3 weeks before I got my new house, Sky should be there for their customers no matter what, not leaving them frustrated, they should be able to respond to their customers and let them know when they are going to sort this out, I only knew 1 week ago that I had a new house

Re: I have tried to book an appointment to get Sky in my new home, but i’m going round in circles

Daniel0210 — Tue, 28 May 2024 11:37:44 GMT

@Dolly704

The minimum 14 days notice is an Openreach stipulation regardless of which isp you go with using their infrastructure.

Re: I have tried to book an appointment to get Sky in my new home, but i’m going round in circles

TimmyBGood — Tue, 28 May 2024 11:43:19 GMT

@Dolly704 wrote:

I only knew 1 week ago that I had a new house

I'm afraid that's not how the national Openreach network functions: no ISP can arrange a move on that system without the minimum lead time.

Openreach themselves say:

One reason for this is to stop “slamming” – when a company takes over someone’s services without their permission. There’s a minimum lead time of ten working days for jobs like this, which is enough time for the old and new providers to write to the end customer to confirm the switch. It also means there’s enough time for someone to cancel the change if they didn’t consent to it, or if they change their mind.

Who sets the lead times?

The rules for switching services have been set by Ofcom, after public consultation. They’re there to try to stop consumers being harmed. We also set lead times for installing our services and measure our performance against those lead times.

Re: I have tried to book an appointment to get Sky in my new home, but i’m going round in circles

Dolly704 — Tue, 28 May 2024 11:42:19 GMT

I didn't know that, one thing these companies do not tell you, but again the customer doesn't think about asking at the time of installation, I canny find the telephone no either to call Sky, they don't make it easy for customers

Re: I have tried to book an appointment to get Sky in my new home, but i’m going round in circles

Daniel0210 — Tue, 28 May 2024 11:43:33 GMT

@Dolly704
If you definitely need to call Sky you can call free by dialling 150 from a Sky Talk landline or a Sky Mobile, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up.

Re: I have tried to book an appointment to get Sky in my new home, but i’m going round in circles

Dolly704 — Thu, 30 May 2024 05:19:50 GMT

I have managed to call Sky and great news my broadband will be connected on the 12th June result