topic Re: Connection keeps dropping in Broadband

Connection keeps dropping

PaulineV1977 — Sun, 26 May 2024 09:17:46 GMT

We have full speed fibre broadband but over the last three to four weeks have had a lot of issues with connectivity- Reset router many many times and still struggle to have it stay online for more than 5 minutes at a time.

these are the stats for our router - Would be great if someone could help diagnose the issue

Router Statistics

System Up Time: 00:02:46

Port

Status

TxPkts

RxPkts

Collision Pkts

Tx b/s

Rx b/s

Up Time

WAN

WANoE

11417

24078

00:00:33

LAN

14455

12017

124

00:02:46

WLAN (2.4 GHz)

1020

00:00:46

WLAN (5 GHz)

8653

4351

00:00:38

Broadband Link

Downstream

Upstream

Connection Speed

159900 kbps

30000 kbps

Re: Connection keeps dropping

mae-3 — Mon, 27 May 2024 13:39:49 GMT

@PaulineV1977

Those aren't the full router stats but from what I can tell it looks like FTTP or G.fast with a modem. If it is FTTP then the router may be rebooting by itself which would be a faulty router that needs replacing. To obtain a new router contact Sky by phone on 150 from the house phone. If the phone isn't working because it VoIP and the connection then a superuser will need to escalate the post because of a likely faulty router to Sky.

Re: Connection keeps dropping

PaulineV1977 — Mon, 27 May 2024 15:11:21 GMT

Hi - Thanks for the response. We have FTTP and the router is rebooting every 5 or so minutes so much so that its become unusable. We now have an engineer booked for the 4th of June.

Re: Connection keeps dropping

cookiemonsteruk — Mon, 27 May 2024 15:17:25 GMT

@PaulineV1977

Your wifi bands dropped almost at the same time between 38 and 46 seconds prior to posting. This may indicate a faulty router or a very powerful electro magentic source