topic Re: Internet stopped working in Broadband

Internet stopped working

Raemid — Sun, 26 May 2024 11:56:56 GMT

@ Everyone

My internet has stopped working.

My sky hub has three lights on:

power = green

internet = flashing orange

wireless = green

have followed all sky fixes and nothing changes

have tried resetting - nothing changes

no issues in my area

Router stats are:

Router Statistics

System Up Time: 00:15:24

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN Down 0 0 0 0 0 00:00:00 LAN Up 9089 8595 1109 462012 45653 00:15:24 WLAN (2.4 GHz) Up 2983 13 0 3566 0 00:10:37 WLAN (5 GHz) Up 24329 25346 0 33622 18109 00:10:37

Broadband Link Downstream Upstream Connection Speed (Kbps) 0 0 Line Attenuation (dB) 0 0 Noise Margin (dB) 0 0

can anyone help me - please ?

Re: Internet stopped working

Mr+Flibbles+86 — Mon, 27 May 2024 13:28:14 GMT

Hi there @Raemid , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet stopped working

Greenfingers001 — Wed, 29 May 2024 13:36:25 GMT

We are still looking to help you @Raemid . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks