topic Trying to order WiFi boost, Sky comes back with technical difficulties unable to process the order in Broadband

Trying to order WiFi boost, Sky comes back with technical difficulties unable to process the order

Greg13 — Mon, 27 May 2024 10:29:00 GMT

At the end of the order process, site will not allow me to fill in my email details and then it comes up with technical difficulties message. tried several times with no luck.

Re: Trying to order WiFi boost, Sky comes back with technical difficulties unable to process the ord

cookiemonsteruk — Mon, 27 May 2024 10:34:07 GMT

@Greg13

You would need to call sky

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Re: Trying to order WiFi boost, Sky comes back with technical difficulties unable to process the ord

Tanyabr — Sun, 16 Feb 2025 07:29:10 GMT

I have the exact same issue. I appreciate that for some it is easy to call them but the whole idea of being able to order online and quickly is why they chose to order it that way.

just frustrating you get all the way through the process and it fails.

you try online chat but can't get passed the virtual bot!

Re: Trying to order WiFi boost, Sky comes back with technical difficulties unable to process the ord

Chrisee — Sun, 16 Feb 2025 07:42:50 GMT

@Tanyabr the failure is usally caused by the need for the customer to have something explained and then agree to before the order can be placed. What looks to the customer as a simple order can have complications.

It is quite common these days as things are changing with the switch to full fibre, the switch from analogue voice services to digital and new equipment . It is a pain and Sky's systems never tell you why which is something forum superusers raise with the teams who own the process.