topic Re: No internet connection in Broadband

No internet connection

Abda_donglawi — Fri, 24 May 2024 17:20:48 GMT

All lights are green but no internet connection at all

Re: No internet connection

caesarome — Fri, 24 May 2024 20:56:31 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

Re: No internet connection

Lisa-P1987 — Sat, 25 May 2024 08:39:34 GMT

Thanks for escalating this. We’ve sent @Abda_donglawi an invite to chat.

Re: No internet connection

Addie15 — Mon, 27 May 2024 08:39:08 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.