topic Re: Connection issues in Broadband

Connection issues

VikkiB1 — Sun, 26 May 2024 10:52:18 GMT

Our Wifi has been dropping in and out past few days all lights are green, we have reset everything just incase including our sky stream but nothing is helping. We are unable to do anything that relys on internet and even struggling to watch anything on tv. Done a connection check and everything is coming up as good

Re: Connection issues

Addie15 — Mon, 27 May 2024 07:50:22 GMT

Hi there, @VikkiB1. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connection issues

Lisa-P1987 — Sat, 01 Jun 2024 14:51:03 GMT

Thanks for chatting to us @VikkiB1 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks