topic Re: Sky box does not connect with router, same problem every single day!! in Broadband

Sky box does not connect with router, same problem every single day!!

Cassie27 — Sun, 26 May 2024 22:53:05 GMT

Sky box disconnects from the router every single day. Sit down at night to watch something before bed, same issue every single night! Constantly reads there seems to be a problem with your router, have a brand new wifi 6 router that I pay extra for from sky, with your broadband, super fast broadband I'm paying for apparently, or sky box not connected. Continually reset but it doesn't work, just going to post this every day it doesn't work until sky release me from my contract, because it appears to be unfixable. Who wants to reset boxes and press wps buttons every night at half 10?! Joke of a service!!!

Re: Sky box does not connect with router, same problem every single day!!

Chrisee — Mon, 27 May 2024 06:03:59 GMT

@Cassie27 what "Sky box" do you have there are several different types? If you are referring to the Sky Stream pucks go into the settings on the TV box go down to Start Up and Standby and set the box to stay networked in Standby and turn off Overnight Power saving which normally improves start up. Other box types have different settings

Note Sky have no idea who you are when you post in the forum so posting here to force change doesnt work. Forum member are customers like yourself. If you have a complaint raise it using the complaint system see How to make a Sky complaint | Sky Help | Sky.com

Re: Sky box does not connect with router, same problem every single day!!

Cassie27 — Mon, 27 May 2024 08:07:57 GMT

Hiya,

I have two sky Q boxes.
The main box that is wired to the router disconnects every day. I spend over an hour trying to reconnected it last night. This then knows the sky Q out on the other room. Constantly reads no problem with broadband or no internet connection.
Thanks