topic Re: Poor internet speed / stuttering tv / drop outs in Broadband

Poor internet speed / stuttering tv / drop outs

Paku — Sun, 26 May 2024 18:07:48 GMT

Hopeless service today, tv stuttering sounds, impossible to use. Download speed 5.6mbs. Rebooted router. Tried to download router states but site not working. See loads of similar reports - but nothing from Sky.

Re: Poor internet speed / stuttering tv / drop outs

TimmyBGood — Sun, 26 May 2024 18:37:58 GMT

@Paku wrote:

See loads of similar reports - but nothing from Sky.

Sky supplies something like six million domestic addresses with broadband, so even a very small percentage with problems is still 'loads'.

In the vast majority of cases the issue is with the individual Openreach circuit to a particular property or wireless distribution within it.

If you post your Hub stats, we'll have some information about your particular phone line and internet connection to work with.

Note that it's speed arriving at the Hub which counts against the minimum speed guarantee, not speed test website results on a wireless device.

Re: Poor internet speed / stuttering tv / drop outs

Paku — Sun, 26 May 2024 18:38:16 GMT

Thanks for your reply - note it states you are not an employee, but you seem very supportive of Sky.

I would expect Sky to blame it on someone else or the customer - experienced that in the past, even though the problem was the way the engineer had left the set up!

I stated that I couldn't post the Hub stats due to http://192.168.0.1/ not working - probably by error not Sky!

The speed to the Hub is fairly irrelevant if nothing works.

Re: Poor internet speed / stuttering tv / drop outs

Wickey11 — Sun, 26 May 2024 19:08:24 GMT

My internet has been very poor all day

Re: Poor internet speed / stuttering tv / drop outs

TimmyBGood — Sun, 26 May 2024 19:14:49 GMT

@Paku

I don't believe I said anything particularly supportive of Sky. Personally I use BT as an ISP because they offer cellular failover which Sky does not.

The Hub not responding could be either a symptom or a cause: has it been rebooted recently?

Re: Poor internet speed / stuttering tv / drop outs

Paku — Sun, 26 May 2024 19:15:59 GMT

Thanks again for your reply. Yes have rebooted twice. Do you have any guidance about the router site being down?