topic Re: Not getting the right sppeds/broadband keeps dropping in Broadband

Not getting the right sppeds/broadband keeps dropping

Chigirlx — Sun, 26 May 2024 16:26:57 GMT

Dince I switched to fibre ultra fast the broadband regularly drops and I have to switch it off and on again. I have called about this and followed the reboot advice and they will check back in a week about it.

Secondly I'm not getting the speeds I should be getting. I know not everything is connected via cable but I should still be getting faster. Just tested my speed on speetest.by Oookla and download speed is 257.68 and this PC is steps away from the router on the same floor no blockages by walls or doors. I tried to watch a 4K movie that had dolby atmos sound and that just buffered last night so I had to watch it without that atmos sound and it played. In my sky account when I look at the speed check it says todays speed is 521 so which speed test do I believe?

I'm thinking a new router is needed but they guy said if it continues they'll see what could be causing interference. It's been like this since the start and disappointing I am paying so much more for basically the same as what I had before but without it dropping all the time.

Re: Not getting the right sppeds/broadband keeps dropping

GD1 — Sun, 26 May 2024 16:30:29 GMT

@Chigirlx What are you running the speed tests over? Ethernet or wifi?

Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Re: Not getting the right sppeds/broadband keeps dropping

Chigirlx — Sun, 26 May 2024 16:37:01 GMT

Wifi

Re: Not getting the right sppeds/broadband keeps dropping

Chigirlx — Sun, 26 May 2024 16:38:00 GMT

But should there be such a dramtic drop when the PC is a few steps away from the router with no wall or anything between

Re: Not getting the right sppeds/broadband keeps dropping

GD1 — Sun, 26 May 2024 16:41:55 GMT

@Chigirlx Wifi is the slowest part of your network, if the PC is so close to the hub use ethernet and test using that. Speeds should be closer to the line speed.

Re: Not getting the right sppeds/broadband keeps dropping

Chigirlx — Sun, 26 May 2024 16:43:19 GMT

Haven't got another cable to do that, I'll get one. However what about it dropping out totally since getting it?

Re: Not getting the right sppeds/broadband keeps dropping

GD1 — Sun, 26 May 2024 16:48:03 GMT

@Chigirlx You need to post your router stats as requested.

Re: Not getting the right sppeds/broadband keeps dropping

Chigirlx — Sun, 26 May 2024 16:50:49 GMT

Yeah trying to log in I got to the page but I need a username and password

Re: Not getting the right sppeds/broadband keeps dropping

Chigirlx — Sun, 26 May 2024 16:53:19 GMT

I got to the page but I clicked security and it says I need a username and passord my sky router details don't work

Re: Not getting the right sppeds/broadband keeps dropping

Chigirlx — Sun, 26 May 2024 16:59:39 GMT

Downloaded the log but how do I put a text document on here, copy and paste didn't work

Re: Not getting the right sppeds/broadband keeps dropping

Chigirlx — Sun, 26 May 2024 17:04:17 GMT

Re: Not getting the right sppeds/broadband keeps dropping

GD1 — Sun, 26 May 2024 17:05:40 GMT

@Chigirlx The log isn't of any use, we need the router stats as per the link posted earlier.

Re: Not getting the right sppeds/broadband keeps dropping

Chigirlx — Sun, 26 May 2024 17:08:03 GMT

The whole lot there? It has the ip and all?

Re: Not getting the right sppeds/broadband keeps dropping

GD1 — Sun, 26 May 2024 17:11:03 GMT

@Chigirlx wrote:

The whole lot there? It has the ip and all?

As advised it does njot help and your image can't be approved as it displays your IP, it is your router stats we need. Without them we can't help.

Re: Not getting the right sppeds/broadband keeps dropping

Chigirlx — Sun, 26 May 2024 17:12:13 GMT

System Up Time: 01:08:26

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN WANoE 289734 607700 0 44345 41908 01:06:19 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 19576 18217 0 2995 10876 01:06:30 WLAN (5 GHz) Up 1212860 299696 0 508402 44475 01:06:27

Broadband Link Downstream Upstream Connection Speed 549900 kbps 75000 kbps

Re: Not getting the right sppeds/broadband keeps dropping

Chigirlx — Sun, 26 May 2024 17:12:35 GMT

Hope that's right this time sorry

Re: Not getting the right sppeds/broadband keeps dropping

Chigirlx — Sun, 26 May 2024 17:17:38 GMT

Re: Not getting the right sppeds/broadband keeps dropping

GD1 — Sun, 26 May 2024 17:21:19 GMT

@Chigirlx Did you reboot the router an hour or so ago? If yes can you post them again in 24 hour?

It does appear your getting 537 mbps on your FTTP connection to the hub.

Re: Not getting the right sppeds/broadband keeps dropping

Chigirlx — Sun, 26 May 2024 17:20:39 GMT

Yes I did to get it going again. Will repost tomorrow. Thanks for the help.

Re: Not getting the right sppeds/broadband keeps dropping

Chigirlx — Mon, 27 May 2024 14:54:35 GMT