topic Re: Complaint in Broadband https://helpforum.sky.com/t5/Broadband/Complaint/m-p/4651522#M396604 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4065170">@Timzee1</a>&nbsp;if over 8 weeks has passed since you formally complained you can take your complaint to the independent arbitor CISAS see&nbsp;<A href="https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/" target="_blank">https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/</A></P><P>&nbsp;</P><P>Customer auto compensation is normally calculated and credited to your account within 30 days after the service is finally delivered see&nbsp;<A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A>. Sky's scheme is in line with Ofcom's recommendation.</P> Sun, 26 May 2024 15:10:15 GMT Chrisee 2024-05-26T15:10:15Z Complaint https://helpforum.sky.com/t5/Broadband/Complaint/m-p/4651514#M396603 <P>I've had a complaint since August of last year !</P><P>still wanting for priorities team to compensate me for a catalogue of disasters&nbsp;</P><P>Finally have sky but now my compensation has been ignored after countless attempts to contact them&nbsp;</P> Sun, 26 May 2024 15:00:33 GMT https://helpforum.sky.com/t5/Broadband/Complaint/m-p/4651514#M396603 Timzee1 2024-05-26T15:00:33Z Re: Complaint https://helpforum.sky.com/t5/Broadband/Complaint/m-p/4651522#M396604 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4065170">@Timzee1</a>&nbsp;if over 8 weeks has passed since you formally complained you can take your complaint to the independent arbitor CISAS see&nbsp;<A href="https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/" target="_blank">https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/</A></P><P>&nbsp;</P><P>Customer auto compensation is normally calculated and credited to your account within 30 days after the service is finally delivered see&nbsp;<A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A>. Sky's scheme is in line with Ofcom's recommendation.</P> Sun, 26 May 2024 15:10:15 GMT https://helpforum.sky.com/t5/Broadband/Complaint/m-p/4651522#M396604 Chrisee 2024-05-26T15:10:15Z