topic Re: Complaint in Broadband

Complaint

Sim02 — Sun, 26 May 2024 10:43:41 GMT

I'm a new customer whose just been told that my boradband hasn't been switched and this could possibly take 2weeks. To say im furious would be an understatement! The incompetence of sky means that I have no Internet for 2weeks. When wanting to escalate the call inwas told it could take a minimum of 5days for someone to come back to me. As annew customer i find this unbelievable. How does sky expect me to work with no broadband. An apology just isnt enough!

Re: Complaint

GD1 — Sun, 26 May 2024 10:49:58 GMT

@Sim02 I'm afraid you're not contacting Sky, his ia customer helps customer forum.

To raise a compaint you need to use the link here https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Complaint

Sim02 — Sun, 26 May 2024 11:25:11 GMT

Thank you, complaint now raised although there's nothingthey can do so I'll be canceling my order with them. Doesn't deal with the fact that I'm now without Internet at home

Re: Complaint

TimmyBGood — Sun, 26 May 2024 12:01:46 GMT

@Sim02

Note that if the delay is with providing Openreach infrastructure then cancellation will only result in the same issue arising for any other Openreach ISP plus an additional ten working day lead time.

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Re: Complaint

Sim02 — Sun, 26 May 2024 14:11:46 GMT

Thank you, much appreciated for the link! Just had a look and it says that its available. The frustrating part is, is that i called a month ago after receiving an email saying that there was an issue. The advisor at the time said that it was all fine and not to worry. Suprise suprise suprise, one month later when i was supposed to have switched there's an issue. I've given up with sky, no help whatsoever.