topic Re: Broadband not working on weekends in Broadband

Broadband not working on weekends

Sabinesolo — Sun, 26 May 2024 11:48:39 GMT

Hi, already for few months my broadband is not working at the weekends how I should work I work from home, did many calls but nobody do nothing!

Re: Broadband not working on weekends

Daniel0210 — Sun, 26 May 2024 11:50:20 GMT

@Sabinesolo

So what have Sky said or done when you've reported this?

Re: Broadband not working on weekends

Sabinesolo — Sun, 26 May 2024 11:54:01 GMT

I did call a few times they said every time the same restart the black box and the rest of what you need to do when you call them I follow the steps every time but still how is the weekend it's not working so I might change the broadband as its not acceptable for me as In working from home and paying 48£ a month for broadband what's not working!
Even on the sky app I tested the wifi all showing good but the wifi is not working!
!

Re: Broadband not working on weekends

GD1 — Sun, 26 May 2024 12:27:04 GMT

@Sabinesolo Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#