topic Re: Broadband not working in Broadband

Broadband not working

Rachel1071 — Fri, 24 May 2024 20:24:04 GMT

The broadband is not working. It's been on and off all day. We've tried resetting. We've tested the connection and it says it's working on sky.com but it's not and we have no internet.

Re: Broadband not working

caesarome — Fri, 24 May 2024 20:53:14 GMT

@Rachel1071

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

Re: Broadband not working

Lisa-P1987 — Sat, 25 May 2024 08:50:36 GMT

Thanks for escalating this. We’ve sent @Rachel1071 an invite to chat.

Re: Broadband not working

Lisa-P1987 — Thu, 30 May 2024 14:22:03 GMT

Thanks for chatting to us @Rachel1071 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks