topic Re: Wi-Fi speed in Broadband

Wi-Fi speed

Amy199313 — Fri, 24 May 2024 18:04:44 GMT

I'm in a new build and pay for the super fast B-road band but it says my connection looks good but it's shocking - what can I do

Re: Wi-Fi speed

AndyC316 — Fri, 24 May 2024 19:40:58 GMT

New build - same

Superfast paid for - same

Site says connection looks good - same

Shocking connection -- same

Done a speed test and currently a DL of 2.5 and UL of 3.8. I'm paying for almost 600mbps.

Re: Wi-Fi speed

Amy199313 — Fri, 24 May 2024 20:28:54 GMT

What are our options is there anything we can do x

Re: Wi-Fi speed

Merlyn1976 — Fri, 24 May 2024 20:34:29 GMT

Hi having the same issue on same superfast bb upto 60mbps. 🙄 weather ???.

Re: Wi-Fi speed

Amy199313 — Fri, 24 May 2024 21:17:23 GMT

No it's not weather been like it since I've moved in 5 months ago

Re: Wi-Fi speed

Merlyn1976 — Fri, 24 May 2024 22:32:11 GMT

Whaaat shocking get a refund

Re: Wi-Fi speed

Chrisee — Sat, 25 May 2024 07:11:38 GMT

@Amy199313 @Merlyn1976 and @AndyC316 if you would like help in finding out what is wrong please each post your Sky hub's stats see Find your Sky Broadband router statistics

The vast majority of new builds these days come with a full fibre connection which means you should get the speed your buy at the hub so if you buy Superfast you should get the full 80Mb/s. The same is not true if your home is using a copper phone cable where the speed depends onnthe length of thst line.

A common issue we see on new builds is the fixation developers have of putting the broadband connection is a "comms" cupboard which is very tidy but just about the worst place to put a wifi router as the signal is badly compromised before it reaches the next room let alone rooms on different floors.

Eaxh home is different so eaxh if you may have similar issues butvtge causes are often different.