topic Sky Max Pod not received in Broadband

Sky Max Pod not received

JLuney — Fri, 24 May 2024 08:42:55 GMT

I received my new Sky Max hub this week and my Sky Fibre went active today but im still to receive the Sky Max Pod that I'll need in my house. Does this areive separately and is it sent out automatically as the sky webchat bot is pretty useless to try to get through to anyone who can answer me

Re: Sky Max Pod not received

TimmyBGood — Fri, 24 May 2024 09:01:47 GMT

@JLuney

No pod is despatched automatically: it requires a call to Sky and a telephone diagnosis under the terms of the Enhanced Wall to Wall WiFi Guarantee.

Re: Sky Max Pod not received

TimmyBGood — Fri, 24 May 2024 09:13:39 GMT

@JLuney

And note this applies to WiFi Max subscribers: the Max Hub itself is now default hardware for all Sky Ultrafast products, but its other features (including pod availability) requires the subscription add-on.

Re: Sky Max Pod not received

JLuney — Fri, 24 May 2024 09:59:47 GMT

Thank you, I'll get on to that today