topic Re: No voice after upgrade to Superfast today. No internet in Broadband

No voice after upgrade to Superfast today. No internet

JP0106 — Thu, 23 May 2024 18:20:42 GMT

Upgraded today to Superfast broadband. All 4 lights on and working when engineer left. Said in the next hour the router may update itself for 3/4 mins.

Guessing this has happened and no light at all on Voice, no phone line - it's dead.

No Internet. Spoken to Sky says there end its all ok. Clearly not. We have no service and working from home....

Help please. Everything reset, unplugged etc

Re: No voice after upgrade to Superfast today. No internet

JP0106 — Thu, 23 May 2024 18:41:55 GMT

Sorry its Ultrafast 1 listed on my documents

Re: No voice after upgrade to Superfast today. No internet

SamPat — Thu, 23 May 2024 20:05:03 GMT

I've got the same problem today, they said they will get it looked into, I'll be ringing back tomorrow, I hope you get yours sorted out.

Re: No voice after upgrade to Superfast today. No internet

JP0106 — Thu, 23 May 2024 20:20:51 GMT

Sky ordered a new router to be delivered, referred to Networking but can take up to 72hrs for them to contact me.

I highly doubt its the router??

Re: No voice after upgrade to Superfast today. No internet

SamPat — Thu, 23 May 2024 20:50:35 GMT

I'm using my old router, they just used a new wire, and it was working before they put it in the new box

Re: No voice after upgrade to Superfast today. No internet

JP0106 — Sat, 25 May 2024 11:46:49 GMT

New hub received and got everything crossed it remains working and stable.

WiFi and phone line now working

Re: No voice after upgrade to Superfast today. No internet

SamPat — Sun, 26 May 2024 08:19:13 GMT

Ive evetually got internet, not as i was promised, still slow, still no phone line