topic Re: WiFi keeps cutting off in Broadband

WiFi keeps cutting off

Kennedy3 — Tue, 21 May 2024 13:39:49 GMT

My WiFi has been cutting out for the past few days and disconnecting to all my devices. When I run through the testing is says everything is fine and looks good every single time. It's infuriating. I think my broadband devices and wires are judt knackered as they're a few years old but I cannot contact any support to help with this or even get someone to look at it. I work from home most days and pay extra for faster WiFi and it doesn't even work for me half the time.

Re: WiFi keeps cutting off

jamesn123 — Tue, 21 May 2024 14:03:26 GMT

Hi @Kennedy3 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message

Re: WiFi keeps cutting off

Kennedy3 — Thu, 23 May 2024 17:56:58 GMT

It doesn't really provide much info Broadband Connected WiFi Enabled WiFi Network Name (SSID) SKYZ7SZ5 WiFi Network Visible Yes Current WiFi Channel 1 (2.4 GHz), 36 (5 GHz) WiFi Encryption WPA2-PSK VoiceConnected

Re: WiFi keeps cutting off

Kennedy3 — Thu, 23 May 2024 17:57:52 GMT

@jamesn123 It doesn't really provide much info Broadband Connected WiFi Enabled WiFi Network Name (SSID) SKYZ7SZ5 WiFi Network Visible Yes Current WiFi Channel 1 (2.4 GHz), 36 (5 GHz) WiFi Encryption WPA2-PSK VoiceConnected

Re: WiFi keeps cutting off

jamesn123 — Tue, 28 May 2024 13:55:47 GMT

@Kennedy3

Yes it does, if you follow the instructions to the end. The info you are quoting is not what we are looking for