topic Re: Hello, My Internet keeps dropping. in Broadband

Hello, My Internet keeps dropping.

Moaty — Thu, 23 May 2024 14:59:09 GMT

My Internet keeps dropping every 5 minutes. When it comes back, it seems to come back in stages. Starts with WIFI symbol, with an exclamation mark. Then just the WIFI symbol. Then disappears again. Done the on and off approach, but no change.

Re: Hello, My Internet keeps dropping.

jamesn123 — Thu, 23 May 2024 15:20:31 GMT

Hi @Moaty Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message

Re: Hello, My Internet keeps dropping.

dean9999 — Thu, 23 May 2024 15:27:27 GMT

Re: Hello, My Internet keeps dropping.

dean9999 — Thu, 23 May 2024 15:28:19 GMT

I'm having the same issue all day - driving me a bit potty! it keeps dropping, reconnecting etc

Re: Hello, My Internet keeps dropping.

jamesn123 — Thu, 23 May 2024 15:37:55 GMT

@dean9999

Your stats show the connection is indeed dropping but the line doesnt look unhealthy.

Have you tried running the line test in the My Sky app?

Re: Hello, My Internet keeps dropping.

Moaty — Thu, 23 May 2024 16:26:46 GMT

I did the test earlier, but came back as fine (green ticks). According to other users in the house, it happened yesterday as well so maybe temporary issues. No loud playing of their streamed programmes, so there are some benefits!

Re: Hello, My Internet keeps dropping.

Andrew237 — Thu, 23 May 2024 16:53:36 GMT

I'm have similar issues, Internet keeps dropping out devices say connected to the router but without Internet.

Hello, my wifi is droping.

Ilie67 — Thu, 26 Sep 2024 07:52:02 GMT

The conection is not good enough. I have reset the device several times and still the same

Please help me with this situation. Waiting for your reply. Thank you