topic Re: Wi-Fi not working in Broadband

Wi-Fi not working

Kevin102 — Thu, 23 May 2024 13:46:39 GMT

My Wi-Fi has dropped and I need it urgently for work. I tried restarting and still doesn't work. The connection checks say it's fine.

What is the number to speak to someone?

Re: Wi-Fi not working

jamesn123 — Thu, 23 May 2024 14:04:19 GMT

@Kevin102

150 from your landline or the 03 number at the bottom of https://sky.com/help under the 'Need more help?' banner

Worth keeping in mind that if an engineer is required it could be another 2 working days before the fault is looked at so if you need a connection urgently for work I would make alternative arrangements.

Re: Wi-Fi not working

Kevin102 — Sat, 25 May 2024 10:25:13 GMT

It's still not fixed and sky not been proactive in communicating timelines.