topic Re: Broadband/internet in Broadband

Broadband/internet

Suzanne19 — Mon, 20 May 2024 13:08:25 GMT

I've had no internet for nearly 2 weeks.
I've have done all the online checks, got a new router, reset it, switched it off.

spoken with sky 5 times first time went through all the checks on the phone, second time a engineer came out and it worked for 3 days although had to be reset twice. Then went off completely. Rang sky again this was escalated to the tech team, no word so rang again and again told I've sent your details to the tech team, asked to speak with a manager who said they would call us today at 10am - nothing. Also it's now 72 hours since the 4th call and not heard anything.
How do you simply get a engineer to attend your home to fix it?
We are paying for a service we are not receiving.

Re: Broadband/internet

Tom-W19 — Tue, 21 May 2024 07:22:59 GMT

Hi @Suzanne19

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband/internet

Mr+Flibbles+86 — Thu, 23 May 2024 07:24:00 GMT

We are still looking to help you @Suzanne19 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Broadband/internet

Suzanne19 — Thu, 23 May 2024 13:06:54 GMT

All be resolved now. Spoke with someone at sky who helped me enormously and sent a engineer out the next morning. It was a faulty box on the wall. Which has been replaced.

Re: Broadband/internet

Lisa-P1987 — Thu, 23 May 2024 13:15:35 GMT

Thanks for the update @Suzanne19