topic Can I early terminate the contract without a fee? in Broadband

Can I early terminate the contract without a fee?

Taeho — Thu, 23 May 2024 11:55:28 GMT

Hi,

I can't bear with the service quality so I'm looking for how to terminate it.

I will call customer service to terminate contract but is it possible to have no early-termination fee if the service quality was so poor?

it drops connection for a couple hours quite often, openreach engineers visited multiple times found no clue, also it worked fine with another openreach broadband in the fast 3 years.

Is it going to be enough reason for a right to quit without a fee?
Thanks

Re: Can I early terminate the contract without a fee?

SKY1992bf — Thu, 23 May 2024 11:57:48 GMT

@Taeho Does it drop below your guaranteed speed?

IRe: Can I early terminate the contract without a fee?

Taeho — Thu, 23 May 2024 11:57:50 GMT

I mean I would have to argue against the customer service to get out of this misery, I need some information or experience please. Thank you

Re: Can I early terminate the contract without a fee?

Taeho — Thu, 23 May 2024 11:58:36 GMT

Slightly below but not that much. Speed was fine

Re: Can I early terminate the contract without a fee?

TimmyBGood — Thu, 23 May 2024 12:09:27 GMT

@Taeho wrote:

openreach engineers visited multiple times found no clue

Depends on what they reported: an 'untraceable fault' is very different to 'no fault found'.

Typically after multiple visits an ISP will be happy to let a customer go, if they think the fault is in Openreach infrastructure but Openreach can't resolve it.

Re: Can I early terminate the contract without a fee?

Taeho — Thu, 23 May 2024 12:35:35 GMT

No fault found, I guess, as they found no fault and checked it as 'resolved'

Because when they visited, the connection was fine. They don't come in time when the connection drop happens. Always many days later

I've booked the engineer again next week - the earliest possible day - and the service is totally gone at the moment (sigh)