topic Re: WIFI connection issue in Broadband

WIFI connection issue

Jimmyerh2211 — Fri, 17 May 2024 15:44:19 GMT

Good afternoon,

over the past two days my WiFi keeps dropping in and out.
it's been doing it a lot more today, and then seems to just reconnect itself. However it just dropped out approximately 10 minutes ago and now I can't get back onto the WiFi as it's saying cannot connect and then sent a message (which I will attach). I just tried speaking to sky virtual assistant and all the checks they did shows it's coming up as no problems however when I try to get back on my WiFi it just says searching. If someone could get back to me asap that would be great as my data is now being eaten in to . Kind Regards. Jessica Dow

Re: WIFI connection issue

Tom-W19 — Sat, 18 May 2024 08:38:33 GMT

Hi @Jimmyerh2211

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WIFI connection issue

Mr+Flibbles+86 — Mon, 20 May 2024 08:40:11 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: WIFI connection issue

Jimmyerh2211 — Mon, 20 May 2024 08:41:41 GMT

Why has it been closed if it's not resolved? Yes I still need help with this please

Re: WIFI connection issue

TimmyBGood — Mon, 20 May 2024 08:52:07 GMT

@Jimmyerh2211 wrote:

Why has it been closed if it's not resolved?

Because forum escalation 'invitations to chat' automatically time-out after forty-eight hours if not responded to.

I've re-escalated your post.

Re: WIFI connection issue

Greenfingers001 — Mon, 20 May 2024 09:12:07 GMT

Thanks for escalating this. We’ve sent @Jimmyerh2211 another invite to chat.

Re: WIFI connection issue

Mr+Flibbles+86 — Wed, 22 May 2024 09:32:45 GMT

We are still looking to help you @Jimmyerh2211 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: WIFI connection issue

jamesn123 — Thu, 23 May 2024 10:45:02 GMT

@Jimmyerh2211

I would recommend you just call Sky since you don't seem to be engaging with the escalations chat team.