topic Re: Wifi permanently slow since ever having it installed in Broadband

Wifi permanently slow since ever having it installed

Bcd91 — Thu, 23 May 2024 07:01:31 GMT

The wifi has been slow ever since it was installed, emails never load, no images etc.

When I check the status it always says 'looks like there's a problem' (see image) but then when I go further it says everything's fine.... but it definitely isnt!

Re: Wifi permanently slow since ever having it installed

jamesn123 — Thu, 23 May 2024 09:30:38 GMT

Hi @Bcd91 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message

Re: Wifi permanently slow since ever having it installed

Bcd91 — Thu, 23 May 2024 10:49:09 GMT

Thank you @jamesn123 please see below 🙂

..... it won't seem to let me upload an image / screenshot, and when i copy and paste the table the format disappears....

Router Statistics

System Up Time: 631:08:11

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 94587244 200549662 0 1039744 1372709 631:06:05 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 39129970 11456646 0 14845 10340 631:06:22 WLAN (5 GHz) Up 167447510 83384816 0 0 0 631:06:21

Broadband Link Downstream Upstream Connection Speed 40000 kbps 7492 kbps Line Attenuation D1(20.5 dB) , D2(57.1 dB) , D3(88.6 dB) U0(7.2 dB) , U1(44.2 dB) , U2(0.0 dB) Noise Margin 7.3 dB 5.8 dB

Poll Interval:

Seconds (at least 3s):

Re: Wifi permanently slow since ever having it installed

jamesn123 — Thu, 23 May 2024 15:20:01 GMT

@Bcd91

There is nothing on your stats that suggest a problem other than you have everything connected via WiFi and nothing cabled.

How many devices do you have?
Have you tried the WiFi troubleshooting steps here; https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-which-sky-hub