topic Loose wire from openreach master socket in Broadband https://helpforum.sky.com/t5/Broadband/Loose-wire-from-openreach-master-socket/m-p/4648811#M396013 Hello, the main wire is loose in my open reach master socket. Do I need to contact sky or open reach about this, the WiFi go's off if the wire is touched. Also we are having a new front door and there are wires everywhere that will need to be moved, is thus an issue with sky or open reach as we don't know which wires are safe to remove. Thank you Thu, 23 May 2024 08:53:06 GMT Kathy.+heel1 2024-05-23T08:53:06Z Loose wire from openreach master socket https://helpforum.sky.com/t5/Broadband/Loose-wire-from-openreach-master-socket/m-p/4648811#M396013 Hello, the main wire is loose in my open reach master socket. Do I need to contact sky or open reach about this, the WiFi go's off if the wire is touched. Also we are having a new front door and there are wires everywhere that will need to be moved, is thus an issue with sky or open reach as we don't know which wires are safe to remove. Thank you Thu, 23 May 2024 08:53:06 GMT https://helpforum.sky.com/t5/Broadband/Loose-wire-from-openreach-master-socket/m-p/4648811#M396013 Kathy.+heel1 2024-05-23T08:53:06Z Re: Loose wire from openreach master socket https://helpforum.sky.com/t5/Broadband/Loose-wire-from-openreach-master-socket/m-p/4648817#M396015 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2298265">@Kathy.+heel1</a>&nbsp;you need to talk to Sky about wiring in your home.</P> Thu, 23 May 2024 08:55:15 GMT https://helpforum.sky.com/t5/Broadband/Loose-wire-from-openreach-master-socket/m-p/4648817#M396015 Chrisee 2024-05-23T08:55:15Z Re: Loose wire from openreach master socket https://helpforum.sky.com/t5/Broadband/Loose-wire-from-openreach-master-socket/m-p/4648868#M396026 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2298265">@Kathy.+heel1</a>&nbsp;wrote:<BR /><BR />Also we are having a new front door and there are wires everywhere that will need to be moved, is thus an issue with sky or open reach as we don't know which wires are safe to remove. <BR /><HR /></BLOCKQUOTE> <P>Sky will book Openreach for a master socket relocation: there would be a charge for that.&nbsp;</P> <P>&nbsp;</P> <P>They won't move extension cabling or any other wires.</P> Thu, 23 May 2024 09:27:11 GMT https://helpforum.sky.com/t5/Broadband/Loose-wire-from-openreach-master-socket/m-p/4648868#M396026 TimmyBGood 2024-05-23T09:27:11Z