topic Re: Broadband internet dropping out in Broadband

Broadband internet dropping out

Grace9416 — Wed, 22 May 2024 13:21:44 GMT

I'm in le10 area (Hinckley) for the last 4 days our internet has been constantly dropping out for 5-10 mins then starting back up again. It's doing this all the time, every time I go onto MySky app it's showing there's a problem but once the test is ran its saying everything is fine, but the orange light is always coming on for the internet.

is anyone in le10 area having the same issues? I'm not sure if it's related to the outages currently as the live outage map doesn't show Hinckley as being affected

Re: Broadband internet dropping out

Mr+Flibbles+86 — Thu, 23 May 2024 08:33:03 GMT

Hi there @Grace9416 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband internet dropping out

MilkRash — Thu, 23 May 2024 08:34:36 GMT

I'm getting the exact problem. Do a WiFi service checker with sky as my situation seems to be my device specific

Re: Broadband internet dropping out

Lisa-P1987 — Sat, 25 May 2024 09:02:26 GMT

We are still looking to help you @Grace9416 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Broadband internet dropping out

Grace9416 — Sat, 25 May 2024 09:07:04 GMT

@Lisa-P1987 I will be wanting too yes. Very sorry I've been working so not checked emails.