topic Re: Internet trouble for days in Broadband

Internet trouble for days

Ellabella96 — Mon, 20 May 2024 08:19:04 GMT

My internet has been dropping in and out for days now. Our amazon alexa's have all had to be reset as they disconnected and our wifi on our phones is extremely slow.
Viewing platforms such as netflix are all lagging too and saying not connected to the internet yet when i run tests it's saying my connection is fine.

Re: Internet trouble for days

Mr+Flibbles+86 — Tue, 21 May 2024 07:13:33 GMT

Hi there @Ellabella96 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet trouble for days

Mr+Flibbles+86 — Thu, 23 May 2024 07:22:06 GMT

We are still looking to help you @Ellabella96 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks