topic WiFi connection issue in Broadband

WiFi connection issue

MattyShepps — Wed, 22 May 2024 09:52:06 GMT

My WiFi has randomly dropped out this morning, checked to see if there's a problem in my area as its done this once before and that was why but there isn't....I've gone through all the steps it tells you to go through and its still exactly the same, but when ive tested my broadband and WiFi through the app it's telling me everything is fine, but it clearly isn't.

Re: WiFi connection issue

Mr+Flibbles+86 — Thu, 23 May 2024 08:35:13 GMT

Hi there @MattyShepps , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi connection issue

Lisa-P1987 — Sat, 25 May 2024 09:00:22 GMT

We are still looking to help you @MattyShepps . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks