topic Broadband keeps disconnecting and now won’t connect in Broadband

Broadband keeps disconnecting and now won’t connect

Gipolsi — Wed, 22 May 2024 05:45:29 GMT

Brown and appears fine but keeps disconnecting Q box. No problems until 5/6 weeks ago now I can't get it to connect at all.

Re: Broadband keeps disconnecting and now won’t connect

Gipolsi — Wed, 22 May 2024 05:46:06 GMT

Above should say *broadband not brown

Re: Broadband keeps disconnecting and now won’t connect

Chrisee — Wed, 22 May 2024 05:50:26 GMT

@Gipolsi if other devices are working well and the issue is your Q boox losing connection it is worth asking Sky for a solution as they should provide a booster orcsend an engineer out. I am therefore escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Broadband keeps disconnecting and now won’t connect

Mr+Flibbles+86 — Wed, 22 May 2024 08:07:08 GMT

Thanks for escalating this. We’ve sent an invite to Gipolsi to chat.

Re: Broadband keeps disconnecting and now won’t connect

Addie15 — Fri, 24 May 2024 08:55:40 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.