topic Re: Broadband not activated in Broadband

Broadband not activated

Heather241 — Tue, 21 May 2024 13:11:46 GMT

Hi all

Swapped to Sky broadband last month and was supposed to be activated on the 22nd of April, now 1 month later it is still not activated and keep getting texts from sky saying

'Hi it's Sky, Sorry your Sky Broadband install did not go ahead. We will book you the 1st date available. Once confirmed (up to 1 working day) we will let you know.'

Every single day I'm supposed to get an update I get another text saying the activation hadn't gone ahead... 1 whole month of trying to work from home without WiFi it's absolutely beyond a joke and no end in sight, no idea when it'll be activated, I hold no hope at all any more but worry I'll have the same issue swapping to a different provider. Feel like they just don't care. Complete rubbish.

Re: Broadband not activated

jamesn123 — Tue, 21 May 2024 13:32:00 GMT

@Heather241

Its likely this delay is down to Openreach not provisioning your line.

What package did you order?

Re: Broadband not activated

Heather241 — Tue, 21 May 2024 14:09:05 GMT

Hi @jamesn123

Thanks for your reply really appreciate the help. Do you know if there is any way to get in touch with openreach at all? I have seen multiple openreach vans in my exact area eeveryday while this issue has been going on so seems strange that they still have not provisioned my line?

I ordered sky broadband superfast, sky pay as you talk. I don't have a landline telephone and originally thought that may be part of the issue but when I first ordered the package, and upon calling sky customer support again, they said that it would not make a difference that I don't have one; WiFi should still work fine.

Re: Broadband not activated

jamesn123 — Tue, 21 May 2024 14:10:53 GMT

@Heather241

Openreach dont talk to customers directly it has to go through the ISP.

If you go to this site and use the 'address checker' then post the resulting table back here it may help us figure out what the delay is.

Re: Broadband not activated

Heather241 — Tue, 21 May 2024 14:15:46 GMT

Table results here:

Re: Broadband not activated

Heather241 — Tue, 21 May 2024 14:28:15 GMT

I see, so communications must be done through Sky service provider to reach openreach @jamesn123

Thanks again. Posted the table also, but does not mean much to my understanding; could you shed some light on it for me?

Re: Broadband not activated

jamesn123 — Tue, 21 May 2024 15:49:53 GMT

@Heather241

So the table shows that there is no FTTP install to be done so the delay cant be there.

It also shows FTTC is available so the delay shouldnt be there either.

I think you need to call Sky and find out what the reason is because from what I can see there should be no reason for a delay as it'll be a remote activation.