topic cannot buy a broadband contract - website loop in Broadband

cannot buy a broadband contract - website loop

LionelRed — Tue, 21 May 2024 13:30:18 GMT

I am trying to buy a new broadband contract but keep going round and round after putting my details through the last page says an error occurs and puts me back at the start. I then tried to call sky to be told that the number is not recognised and to call back on the one that is connected to my my account. Could someone please point me in the right direction so I could possibly speak to someone in person.

Many thanks

Re: cannot buy a broadband contract - website loop

Tom-W19 — Wed, 22 May 2024 08:01:19 GMT

Hi @LionelRed

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: cannot buy a broadband contract - website loop

Addie15 — Fri, 24 May 2024 08:33:30 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.