https://helpforum.sky.com/t5/Broadband/Broadband-keeps-dropping-out/m-p/4647265#M395631 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1055966">@Shamal2014</a>&nbsp;</P> <P>You do seem to have a bit of a sick line.&nbsp;</P> <P>You can either call the 03 number located at <A href="https://sky.com/help" target="_blank">https://sky.com/help</A>&nbsp;under the 'Need more help?' banner or we can escalate your post on the forum so you can chat with a Sky rep</P> Tue, 21 May 2024 12:59:48 GMT jamesn123 2024-05-21T12:59:48Z https://helpforum.sky.com/t5/Broadband/Broadband-keeps-dropping-out/m-p/4645816#M395339 <P>My broadband has been constantly dropping out over the last couple of days. I keep running the diagnostics and it keeps telling me there's nothing wrong and reconnecting. I got a message yesterday said they're sending an engineer out, I then got a text message a few hours later to say they'd solve the problem. But I'm still getting the same problems today. Our internet connection is next to useless now so just drops out constantly. I can't work, my son can't do his homework, my wife cannot contact her relatives overseas with any reliability. And I don't seem to be able to get hold of anyone at customer service through the app or online. I don't have a landline so I can't call 150 on it. I did try and report the router as a problem a while ago so it could be upgraded to a new one but they made that so difficult that it didn't happen and I gave up. What's it going to take to fix?</P> Sun, 19 May 2024 08:54:13 GMT https://helpforum.sky.com/t5/Broadband/Broadband-keeps-dropping-out/m-p/4645816#M395339 Shamal2014 2024-05-19T08:54:13Z https://helpforum.sky.com/t5/Broadband/Broadband-keeps-dropping-out/m-p/4645819#M395341 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_2024-05-19-09-56-11-62_40deb401b9ffe8e1df2f1cc5ba480b12.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/100156i17357B4B0F4B441B/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_2024-05-19-09-56-11-62_40deb401b9ffe8e1df2f1cc5ba480b12.jpg" alt="Screenshot_2024-05-19-09-56-11-62_40deb401b9ffe8e1df2f1cc5ba480b12.jpg" /></span></P><P> </P> Sun, 19 May 2024 08:57:37 GMT https://helpforum.sky.com/t5/Broadband/Broadband-keeps-dropping-out/m-p/4645819#M395341 Shamal2014 2024-05-19T08:57:37Z https://helpforum.sky.com/t5/Broadband/Broadband-keeps-dropping-out/m-p/4647265#M395631 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1055966">@Shamal2014</a>&nbsp;</P> <P>You do seem to have a bit of a sick line.&nbsp;</P> <P>You can either call the 03 number located at <A href="https://sky.com/help" target="_blank">https://sky.com/help</A>&nbsp;under the 'Need more help?' banner or we can escalate your post on the forum so you can chat with a Sky rep</P> Tue, 21 May 2024 12:59:48 GMT https://helpforum.sky.com/t5/Broadband/Broadband-keeps-dropping-out/m-p/4647265#M395631 jamesn123 2024-05-21T12:59:48Z