topic Re: Intermittent broadband 5 engineer visits in Broadband

Intermittent broadband 5 engineer visits

Befree — Mon, 20 May 2024 16:06:03 GMT

I'm wondering if anyone has any ideas. Since December been getting intermittent internet (green light, no light, green light and then either Amber voice or no voice light).

I have had 2 sky engineer visits and 3 openreach engineer visits, it was working for the past 10 days since the last openreach visit but has just gone again!

So far I've had two full hub replacements including cables from Sky, a new cover for the socket from openreach and a team out to the Main Street hub from openreach to change the "card". I can't face more calls, more engineer visits. I have to explain the issues from scratch everytime and it is quite literally costing time, money and headaches for 6 months now.

I know changing broadband provider will achieve very little as this seems to be an openreach issue but last resort wondering if anyone has any funny tricks or suggestions up their sleeves.

Current status broadband is off so I can't send router stats but got power light green, internet light off, wifi light green, voice light off. The service checker shows no issues (which is mental I literally have no internet)

Re: Intermittent broadband 5 engineer visits

Tom-W19 — Tue, 21 May 2024 07:25:23 GMT

Hi @Befree

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Intermittent broadband 5 engineer visits

Lisa-P1987 — Thu, 23 May 2024 13:26:40 GMT

Thanks for chatting to us @Befree . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks