topic Re: Internet not working in Broadband

Internet not working

KIRSTY107 — Mon, 20 May 2024 07:52:00 GMT

I can't connect anything to Internet All green lights are on when go app says problem with WiFi click fix and still problem I've re set it and nothing still no Internet The sky puk doesn't even connect to it

Re: Internet not working

caesarome — Mon, 20 May 2024 08:19:59 GMT

@KIRSTY107

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

Re: Internet not working

Tom-W19 — Mon, 20 May 2024 08:32:16 GMT

Thanks for escalating. We've sent an invite to @KIRSTY107.

Re: Internet not working

Lisa-P1987 — Sat, 25 May 2024 08:14:07 GMT

Thanks for chatting to us @KIRSTY107 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks