https://helpforum.sky.com/t5/Broadband/Broadband-Hub-Internet-snd-wifi-light-off/m-p/4646312#M395429 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4056786">@Ruth22</a></SPAN> , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Mon, 20 May 2024 07:10:05 GMT Mr+Flibbles+86 2024-05-20T07:10:05Z https://helpforum.sky.com/t5/Broadband/Broadband-Hub-Internet-snd-wifi-light-off/m-p/4645829#M395343 I've reset a number of times now and the lights are still off. I use the app to check service bur that says it's fine even though my phone is not connected to the WiFi. What next? Sun, 19 May 2024 09:15:58 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Hub-Internet-snd-wifi-light-off/m-p/4645829#M395343 Ruth22 2024-05-19T09:15:58Z https://helpforum.sky.com/t5/Broadband/Broadband-Hub-Internet-snd-wifi-light-off/m-p/4646312#M395429 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4056786">@Ruth22</a></SPAN> , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Mon, 20 May 2024 07:10:05 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Hub-Internet-snd-wifi-light-off/m-p/4646312#M395429 Mr+Flibbles+86 2024-05-20T07:10:05Z https://helpforum.sky.com/t5/Broadband/Broadband-Hub-Internet-snd-wifi-light-off/m-p/4647827#M395804 <P>We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks</P> Wed, 22 May 2024 07:28:52 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Hub-Internet-snd-wifi-light-off/m-p/4647827#M395804 Mr+Flibbles+86 2024-05-22T07:28:52Z