topic Orange light on hub fixed in Broadband

Orange light on hub fixed

ianwoodward — Mon, 20 May 2024 04:48:47 GMT

After a lomg saga, the entire property hardwired.

Sky engineer came out and advised a colleague has had the same

issues ( orange voice light coming on / voice / internet lights coming on) amd service stopping.

Turns out its the fiber wall socket ( fitted by bt openreach) , i was sceptical but since his visit there have been 9 occasions where service has stopped ( last night being the most recent) by rebooting rhe wall socked ( power off/on) evwrything has come back,

Sonit wasnt the hub......

have emailed sky but not expecting much of a response, its a ' known issue' have asked for the wall socked to be replaced

will see what happens.

Re: Orange light on hub fixed

Chrisee — Mon, 20 May 2024 06:25:24 GMT

@ianwoodward no point in emailing Sky unless the engineer gave you a specific link as they do not offer support by email. Either give them a call or post again and ask that a forum superuser escalates your post.

Request for escalation Re: Orange light on hub fixed

ianwoodward — Mon, 20 May 2024 09:43:07 GMT

can someone please escalate this?

Re: Request for escalation Re: Orange light on hub fixed

jamesn123 — Tue, 21 May 2024 13:17:15 GMT

@ianwoodward

I have escalated your post

Request for escalation Re: Orange light on hub fixed

Lisa-P1987 — Tue, 21 May 2024 13:20:23 GMT

Thanks for escalating this. We’ve sent @ianwoodward an invite to chat.

Request for escalation Re: Orange light on hub fixed

Lisa-P1987 — Thu, 23 May 2024 12:46:49 GMT

We are still looking to help you @ianwoodward . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks