topic Re: Broadband speeds in Broadband

Broadband speeds

Doylie38 — Sat, 18 May 2024 18:36:19 GMT

I am supposed to have super fast broadband but I have had only 45.4Mb/s for weeks and it's guaranteed at 64.5Mb/s. How can I get sky to compensate for this etc?

Re: Broadband speeds

cookiemonsteruk — Sat, 18 May 2024 18:38:38 GMT

@Doylie38

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Broadband speeds

Doylie38 — Sat, 18 May 2024 18:52:21 GMT

@cookiemonsteruk how do I post a picture

Re: Broadband speeds

cookiemonsteruk — Sat, 18 May 2024 19:07:35 GMT

@Doylie38

When you click reply above were you type your response there are icons along the top . Click the one that looks like a photo frame and select the image from you gallery

Re: Broadband speeds

Doylie38 — Sat, 18 May 2024 19:13:00 GMT

Re: Broadband speeds

Doylie38 — Sat, 18 May 2024 19:13:40 GMT

Done ✔️ 👍 @cookiemonsteruk

Re: Broadband speeds

cookiemonsteruk — Sat, 18 May 2024 19:16:23 GMT

@Doylie38

You need to click maintenancf along the top and sign in with

Username admin

Password sky or wifi password

Once on the maintenance page toggle to the bottom and click show statistics at the bottom and post

Re: Broadband speeds

Doylie38 — Sat, 18 May 2024 19:19:55 GMT

Re: Broadband speeds

TimmyBGood — Sat, 18 May 2024 19:53:29 GMT

@Doylie38 wrote:
How can I get sky to compensate for this etc?

https://www.sky.com/help/articles/sky-broadband-speed-guarantee